Welcome to Dandu Global Couriers. By accessing our website and using our domestic and international courier services, you agree to comply with the following Terms & Conditions. Please read them carefully before booking any shipment.
🔷 1. GENERAL TERMS
By using our services, you confirm that all information provided is accurate and complete.
Dandu Global reserves the right to accept or reject any shipment at its discretion.
These terms apply to all customers, including individuals and businesses.
📦 2. SHIPMENT ACCEPTANCE
We accept shipments subject to:
✔ Compliance with all applicable laws and regulations
✔ Proper packaging and labeling
✔ Accurate declaration of shipment contents
❌ We do not accept prohibited or illegal items (refer to Prohibited Items page).
⚖️ 3. CUSTOMER RESPONSIBILITY
The customer (sender) is responsible for:
Providing correct shipment details
Ensuring items are legally allowed for shipping
Proper packaging to prevent damage
Paying all applicable charges
👉 Any incorrect information may result in delays or penalties.
🚚 4. DELIVERY TERMS
Delivery timelines are estimated and may vary due to unforeseen circumstances.
Delays may occur due to:
Customs clearance
Weather conditions
Transportation issues
👉 Dandu Global is not liable for delays beyond its control.
🌍 5. INTERNATIONAL SHIPPING TERMS
Shipments are subject to customs regulations of destination country.
Customers are responsible for:
✔ Customs duties
✔ Taxes and import charges
👉 Failure to comply may result in shipment return or confiscation.
💰 6. PRICING & PAYMENT
Charges are calculated based on:
✔ Actual weight or volumetric weight (whichever is higher)
✔ Destination and service type
All prices are exclusive of taxes and duties (if applicable).
Payments must be completed before shipment processing.
📦 7. PACKAGING & HANDLING
Customers must ensure secure packaging.
Dandu Global may repack shipments if required for safety.
Fragile items are accepted at sender’s risk unless specially declared and packed.
⚠️ 8. LIMITATION OF LIABILITY
Dandu Global is not liable for:
❌ Delays caused by external factors
❌ Customs-related issues
❌ Loss or damage due to improper packaging
❌ Shipping of prohibited items
👉 Liability (if applicable) is limited as per courier industry standards.
🔄 9. CANCELLATION & REFUND POLICY
Shipments can be cancelled before dispatch only.
Refunds (if applicable) will be processed after review.
No refund once shipment is dispatched.
📲 10. TRACKING & DELIVERY CONFIRMATION
Tracking details will be provided after shipment booking.
Delivery is considered complete once proof of delivery (POD) is confirmed.
🔐 11. PRIVACY & DATA PROTECTION
Customer data is kept secure and confidential.
We do not share personal information with unauthorized parties.
Data may be used only for service-related communication.
🚫 12. PROHIBITED ITEMS POLICY
Customers must not ship restricted or prohibited items.
Violation may lead to:
❌ Legal action
❌ Shipment confiscation
❌ Permanent service restriction
⚖️ 13. GOVERNING LAW
These Terms & Conditions are governed by the laws of India, and any disputes shall be subject to the jurisdiction of Hyderabad, Telangana courts.
🔄 14. CHANGES TO TERMS
Dandu Global reserves the right to update or modify these Terms & Conditions at any time without prior notice.
📞 CONTACT US
For any questions regarding these Terms & Conditions:
📞 Call / WhatsApp: +91 9866123546
🌐 Website: www.danduglobal.com