Everything You Need to Know About Our Courier Services
Welcome to the Dandu Global Couriers FAQ section. Here you’ll find answers to the most common questions about our domestic and international courier services, pricing, delivery, and more.
🚚 GENERAL QUESTIONS
What services does Dandu Global provide?
We offer domestic courier services across India and international courier services to 200+ countries, including express shipping, bulk shipments, and door-to-door delivery.
Which locations do you serve?
We provide services across all major cities in India, with strong presence in Hyderabad and nationwide pickup availability.
Do you offer door-to-door pickup?
Yes, we provide free doorstep pickup services across Hyderabad and other locations in India.
Yes, we provide free doorstep pickup services across Hyderabad and other locations in India.
🌍 INTERNATIONAL SHIPPING QUESTIONS
Which countries do you ship to?
We ship to 200+ countries worldwide, including:
How long does international delivery take?
Express Shipping: 3–7 working days
Economy Shipping: 7–12 working days
(Delivery time depends on destination and customs clearance.)
Do you provide tracking for international shipments?
Yes, we offer real-time tracking so you can monitor your shipment at every stage.
Will I need to pay customs duty?
Customs duties depend on the destination country.
✔ Some shipments may attract additional charges
✔ Our team will guide you before shipping
🇮🇳 DOMESTIC SHIPPING QUESTIONS
How long does domestic delivery take?
Same-day delivery: Selected locations
Next-day delivery: Major cities
Standard delivery: 2–5 working days
Can I send parcels anywhere in India?
Yes, we deliver to all major cities and towns across India, including tier-2 and tier-3 locations.
Do you offer express delivery?
Yes, we provide fast and priority delivery options for urgent shipments.
💰 PRICING & PAYMENT QUESTIONS
How are courier charges calculated?
Shipping cost is calculated based on:
✔ Actual weight or volumetric weight (whichever is higher)
✔ Destination location
✔ Service type (express/economy)
✔ Parcel type
What is volumetric weight?
Volumetric weight is calculated using the formula:
👉 (Length × Width × Height in cm) ÷ 5000
It applies to bulky shipments.
Are there any hidden charges?
No, we maintain complete transparency. All charges are clearly explained before booking.
📦 PACKAGING & SAFETY QUESTIONS
Do you provide packing services?
Yes, we offer professional packing services in Hyderabad to ensure safe delivery.
Can I send fragile items?
Certain items like hazardous materials, weapons, illegal goods, and cash are prohibited.
👉 Please check our Prohibited Items Page for full details.
📲 TRACKING & SUPPORT QUESTIONS
How can I track my shipment?
You can track your shipment using:
✔ Tracking ID on our website
✔ WhatsApp updates
✔ Customer support assistance
What if my shipment is delayed?
Delays may occur due to customs or unforeseen issues. Our team will keep you updated and resolve issues quickly.
How can I contact customer support?
📞 Call / WhatsApp: +91 9866123546
🌐 Visit: www.danduglobal.com
🤝 BUSINESS & PARTNERSHIP QUESTIONS
Do you offer bulk shipping discounts?
Yes, we provide special discounted rates for bulk shipments (21+ KG).
Can businesses partner with Dandu Global?
Yes, we offer franchise, agent, and corporate partnership opportunities.
🚀 BOOKING QUESTIONS
How can I book a shipment?
You can book easily by:
✔ Calling or WhatsApp
✔ Visiting our office
✔ Booking through our website
What details are required for booking?
Sender & receiver address
Contact details
Parcel weight & dimensions
Item description
📍 LOCAL FAQ (HYDERABAD)
Do you provide courier services near me?
Yes, we offer services in:
Habsiguda
Uppal
Tarnaka
Secunderabad
Ameerpet
Kukatpally
💡 Still Have Questions?
We’re here to help!
📞 Contact our team anytime for quick assistance.
👉 Dandu Global – Fast, Reliable & Affordable Courier Services.